Pawsome Pawtraits Terms and Conditions

  1. Payment, Bookings and Refunds​
    1.1  Photo-shoot bookings are subject to a £20 non-refundable deposit.  The remainder of the balance due is to be paid on the day of the photo-shoot.

    1.2  Cancellations less than 24-hours before the photo-shoot will be charged at full price
    1.3  The preferred method of payment is bank transfer.  Cash, cheque and PayPal payments can also be arranged.  Details of payment methods will be provided at the time of booking.
    1.4  There is an expectation that Client's are aware of the style of work carried out by Pawsome Pawtraits and as such, we cannot be held responsible for issues/complaints relating to individual taste.  To this end, Pawsome Pawtraits will not refund, arrange a re-shoot, accept returns or accept a refusal to pay charges, in the unlikely event that a Client is unhappy with any technically acceptable images that we produce.
    1.5  Orders for prints and additional digital images will not be processed until payment has been received.  Once an order has been processed, it cannot be amended, cancelled or refunded.
    1.6  Deposits are non-refundable, unless the photo-shoot is cancelled by Pawsome Pawtraits.

  2. Service, Process and Storage of Images:
    2.1  Following the photo-shoot, Pawsome Pawtraits will complete all necessary post production/editing of the images. 
    2.2  The quantity of images for post-production is not guaranteed as it is determined by the quality and variety.
    2.3  Once a selection of images has been edited, Clients will be provided with a watermarked version of the edited images.
    2.4  Clients will need to confirm their preferences and purchase requirements, using the references attached to the images, within 14 calendar days.
    2.5  Digital images will be kept on file for one year, after which they will be archived.   

  3. Copyright:
    3.1  Pawsome Pawtraits/the photographer retains the copyright for all images.  Images (including digital images) that are sold and/or included in photo-shoot packages, are done so on the basis of a personal use license. 
    3.2  The personal use license permits clients to share the images on social media, create gifts and pictures, etc but restricts the client from selling, editing or using the images for competitions or financial gain.
    3.3  Pawsome Pawtraits/the photographer retains the right to use images from photo-shoots for advertising, marketing, publications, social media promotion, etc. 

  4. Liability/Personal Accident:
    4.1  Waiver of Liability: The client expressly releases Pawsome Pawtraits, the photographer, employees and agents from all claims, damages and liabilities that may result from accidents or incidents during the photo session.  This waiver of liability includes any claim that may be a result of negligence.
    4.2  Any directions issued by Pawsome Pawtraits/the photographer during a photo-shoot are deemed to be at the said person's own risk.  Pawsome Pawtraits/the photographer cannot be held responsible for any personal accidents during a photo-shoot.
    4.3  Limit of Liability: Pawsome Pawtraits will take the utmost care in respect of the capture, exposure, post production/editing and transportation of digital images, proofs and prints.  In the unlikely event that original images are lost, stolen, damaged or destroyed within or beyond the photographer's control, then liability to Pawsome Pawtraits/the photographer is limited to the refund of payments received.  Alternatively, the photo-shoot can be rearranged, free of charge.  Partial loss/damage will refunded according and relative to the amount of loss/damage. 

  5. Complaints:
    5.1  Complaints should be raised in writing by the Client, within 14 calendar days from the photoshoot.
    5.2  Pawsome Pawtraits, will investigate/consider complaints and provide a formal response within 28 calendar days. 

  6. Amendments:
    6.1  Pawsome Pawtraits reserve the right to amend these Terms and Conditions without prior notice.